Refund Policy

What is your return policy?

Due to the exclusive nature of our limited drop travel products, we do not accept returns or exchanges once an order is placedC

Can I change or cancel my order after placing it?

Once an order is confirmed, our ability to change or cancel it is limited due to the exclusive nature of our limited drop products. However, if you need to make changes, please contact us within 24 hours of placing your order, and we will do our best to assist you with your request. You can email us at support@koalatravelclub.com or send us a DM on our IG page @koalatravelclub. Don’t forget to take note of your order number!

What should I do if I receive a damaged item??

If you receive a damaged item, please contact our customer support team within 48 hours of delivery. Provide photos of the damage along with your order number, and we will guide you through the return or exchange process. You can email us at support@koalatravelclub.com or send us a DM on our IG page @koalatravelclub. Don’t forget to take note of your order number!