Terms and Conditions

  1. DEFINITIONS
    1. "Company", "We", "Us", and "Our" refer to Koala Travel Club Travel & Tours, its owners, officers, employees, agents, and affiliates.
    2. "Website" refers to koalatravelclub.com and any related subdomains or platforms.
    3. "User", "You", and "Your" refer to any person accessing or using the Website or our Services.
    4. "Services" refers to the travel booking, tour arrangement, and related services offered directly by the Company or through third-party providers.
    5. "Third-Party Provider" refers to airlines, hotels, tour operators, transportation services, and any other service providers whose offerings may be booked through the Website.
  2. ACCEPTANCE OF TERMS 


  1. By accessing or using the Website and Services, You confirm that You have read, understood, and agree to be bound by these Terms and Conditions. If You do not agree, You must immediately discontinue use of the Website and Services.


  1. USER ACCOUNTS 
    1. Users may be required to create an account by providing accurate and complete information, including name, email, and contact number. 
    2. You are solely responsible for maintaining the confidentiality of Your account credentials and for all activities under Your account.
    3. The Company is not liable for any unauthorized access resulting from Your negligence or failure to secure Your account credentials.
    4. The Company reserves the right to refuse service, cancel bookings, or terminate accounts at its sole discretion, including but not limited to cases of suspected fraud, abusive behavior, or safety concerns, with partial or no refund depending on the circumstances.
  2. USER RESPONSIBILITIES 
    1. You are solely responsible for ensuring that You possess valid passports, visas, travel insurance, and any required vaccinations or health certifications, as may be applicable. The Company shall not be liable for denied boarding, deportation, or refusal of entry by any government authority. 
    2. It is the User’s responsibility to verify all booking details within twenty-four (24) hours of receipt; failing which, such details shall be deemed correct and final. 
    3. Users are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellations, lost baggage, and other potential losses. The Company shall not be liable for any loss, damage, or expense that would have been covered by such insurance.
    4. You agree to:
      1. Provide only accurate, current, and complete personal information.
      2. Refrain from using the Website for fraudulent, abusive, unlawful, or disruptive purposes.
      3. Not upload malicious code, interfere with, or disrupt the Website’s functionality.
    5. Violation of these obligations may result in suspension, termination, forfeiture of payments, and possible legal action.


  1. PRICING AND PAYMENT 
    1. All prices are quoted in Philippine Pesos (PHP) and are subject to VAT, applicable digital taxes, and third-party payment processing fees.
    2. Accepted payment methods include credit card, debit card, GCash, and Maya via third-party payment processors.
    3. Payment must be made in full before booking confirmation. 
    4. The Company is not responsible for payment delays or failures caused by payment processors.
  2. CANCELLATIONS, REFUNDS, RESCHEDULING 


  1. General Policy 
    1. All bookings are final and non-refundable, except in the following limited Valid Grounds for Refund, which shall still be subject to the sole and final approval of the Company:
      1. Documented Medical Emergency – Serious illness, injury, or hospitalization of the traveler, supported by official medical certification from a licensed physician.
      2. Death of the Traveler or Immediate Family Member – Death certificate required.
      3. Force Majeure Event – Only if the booked service is directly canceled by the Third-Party Provider due to events listed in Section 13 (Force Majeure). Force majeure events shall also include cyberattacks, pandemics (including after official declarations of their end), and government-imposed health protocols or requirements. In such cases, the Company may cancel any booking without liability, even if travel remains technically possible.
      4. Visa Denial – Only for trips requiring visas, with official proof of visa denial from the embassy/consulate, provided that application was made in good faith and within reasonable timelines. 
      5. Government-Imposed Travel Ban – Official government advisory prohibiting travel to the booked destination.


  1. Refund Conditions 
    1. Once tickets, vouchers, or other travel documents are issued, no changes, cancellations, or refunds shall be permitted except as explicitly allowed by the relevant Third-Party Provider, which may be subject to additional fees.
    2. All refund requests must be submitted in writing to the Company with supporting documentation within five (5) calendar days of the event giving rise to the claim. Processing of approved refunds may take up to ninety (90) calendar days, or longer depending on the timelines of Third-Party Providers. Any currency conversion losses, bank charges, or payment processor fees incurred during refund processing shall be borne solely by the User. 
    3. Refunds, if approved, will be processed net of administrative fees, third-party charges, and any non-refundable amounts imposed by Third-Party Providers.
    4. No refunds will be granted for no-shows, partially used services, or voluntary cancellations for personal reasons not listed as valid grounds.
  1. THIRD-PARTY SERVICES 
    1. Some Services may be provided by Third-Party Providers.  In case of conflict between the Company’s Terms and the applicable Third-Party Provider terms, the latter shall prevail. 
    2. The Company does not warrant the availability, quality, or safety of any services provided by Third-Party Providers, and has no control over their operations.
    3. The Company acts solely as an agent and is not responsible for their actions, omissions, errors, delays, cancellations, or service quality.
    4. Users must comply with all applicable terms and conditions of such Third-Party Providers.


  1. INTELLECTUAL PROPERTY 
    1. All content on the Website, including text, graphics, images, videos, software, and logos, is owned by the Company and protected by intellectual property laws. 
    2. Users are prohibited from reproducing, distributing, or modifying any content without prior written consent from the Company.


  1. NO LIABILITY FOR USER ERROR 
    1. The Company shall not be liable for losses, damages, or costs arising from User-provided errors or omissions, including but not limited to incorrect names, passport details, travel dates, or destination information. 
    2. The User bears full responsibility for verifying all booking details before confirmation.


  1. DISCLAIMERS AND LIMITATION OF LIABILITY 
    1. Services are provided on an "as is" and "as available" basis without warranties of any kind. In addition, the Company shall not be liable for any indirect, incidental, consequential, exemplary, or punitive damages, including without limitation lost profits, loss of enjoyment, or emotional distress, even if advised of the possibility of such damages. The Company is not responsible for any changes in itineraries, schedules, services, or prices made by Third-Party Providers after booking confirmation.
    2. The Company shall not be liable for any loss, damage, injury, delay, or inconvenience caused by acts of God, force majeure, natural disasters, pandemics, strikes, accidents, civil disturbances, government actions, or acts/omissions of Third-Party Providers.
    3. The Company’s maximum liability shall not exceed the total amount paid by the User for the affected booking.
  2. INDEMNIFICATION 


  1. You agree to indemnify, defend, and hold harmless the Company, its officers, employees, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising out of Your use of the Website or Services, or Your violation of these Terms.
  1. ARBITRATION AND DISPUTE RESOLUTION
    1. Before resorting to court action, all disputes shall be submitted to arbitration in Mandaluyong City, Philippines, under the rules of the Philippine Dispute Resolution Center, Inc. (“PDRCI”). 
    2. Users agree to waive any right to participate in class, collective, or representative actions against the Company, and must pursue claims on an individual basis only.
    3. Arbitration decisions shall be final and binding, with no appeal except as provided under Philippine law.
    4. Costs of arbitration shall be borne by the losing party unless otherwise determined by the arbitrator.
  2. FORCE MAJEURE 
    1. The Company shall not be liable or deemed in breach of these Terms for any delay, failure, or inability to perform due to events beyond its reasonable control, including but not limited to:
      1. Natural disasters (e.g., typhoons, earthquakes, floods, fires)
      2. Epidemics or pandemics
      3. Acts of terrorism or war
      4. Civil unrest, riots, or strikes
      5. Government regulations, embargoes, or travel bans
      6. Failures of transportation, utilities, or telecommunications systems. 
    2. In such cases, the Company may, at its sole discretion, offer rebooking, credit vouchers, or partial refunds (net of applicable fees), subject to Third-Party Provider policies.
  3. GOVERNING LAW AND JURISDICTION 


  1. This Agreement shall be governed by the laws of the Republic of the Philippines. Subject to the arbitration requirement in Section 12, any court proceedings shall be filed exclusively in the proper courts of Mandaluyong City, Philippines.
  2.  All official communications from the Company shall be deemed received when sent via email to the address provided by the User. It is the User’s responsibility to ensure their contact information is current and accurate.


  1. CHANGES TO TERMS


  1. The Company reserves the right to amend these Terms at any time. Updated versions will be posted on the Website and, where required by law, notified to Users via email. 
  2. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by the Company to enforce any provision shall not constitute a waiver of its rights to enforce such provision in the future.
  3.  Continued use of the Website after changes constitutes acceptance of the updated Terms.

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